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Compatibility and FAQ

Frequently asked questions


How do I order on the website?


If you haven't registered with the service yet: 1. Select your product. 2. Enter your mobile phone number and click on "Continue". 3.your product will be provided to you in a text message or as a download link to your mobile phone through the mobile network of your operator. B) If you've already registered with the service: 1. Select your product. 2. Enter your mobile phone number and click on "Continue". 3. Enter your password and click on "Continue". 4. your product will be provided to you in a text message or as a download link to your mobile phone through the mobile network of your operator. C) If you've already logged in: 1. Select your product. 2. Click on "Download". 3. You see your mobile phone number already filled in and click on "Continue". 4. your product will be provided to you in a text message or as a download link to your mobile phone through the mobile network of your operator.

What do I do with the download link I received?


1. Open the message sent to you. 2. Scroll down to the download link. 3. Click on the link and you will be immediately connected to the service content portal. 4. The download will start automatically. 5. When the download is finished, just save it. 6. Have fun with your product! Important notice: Never click interrupt during the download! Wait until the download is finished.

I haven't received my download. What is the problem?


Please make sure that the WAP settings on your phone are correctly configured. Depending on the brand of your mobile, you need to set the WAP Push setting to "On", "Allow all", "Always", or "Receive all". Here are some hints on where to locate this setting. Nokia: - Services > Settings > Service Inbox settings - Messaging > Settings > Service Msg. Motorola: - Messages > Browser Msgs > Menu Button > Browser Msg Setup - Messages > Browser Messages > Browser Msg Setup LG: - Internet > Push Messages > Receive Samsung: - Fun Box > WWW Services > Push Messages > Setting - Fun Box > Wap Browser Sony-Ericsson: - Messaging > WAP Push > Allow Push - Wap Services > Push Messages - Messaging > Wap Push If in doubt, please refer to your mobile's manual or ask your mobile's manufacturer for assistance.

I have received a bookmark instead of a ringtone?


The content items -screensavers, ringtones and games- are too big to be send by SMS. To get these items on your phone you have to download those by WAP. You receive this bookmark for that reason. The bookmark directs you to a downloadpage where you can download your order. Please check your WAP settings on your phone before you download your item. With some phones you don't receive a bookmark, but a download url. Please consult the instructions guide of your phone, when you encounter problems.

I get the error message: Too large to send back?


Some wallpapers, ringtones or mobile games are too big to download with the default WAP settings. You get this error message: Too large to send back. Change your WAP settings to continue and try again.

I get the error message: 'Invalid download data'?


Your WAP settings are probably not correct. Check your WAP settings at your mobile providers website and try again.

How can I order the services and how will I be billed?


To order the service on the website, please enter your phone number, click "Continue", and immediately you will be provided with a SMS with all order details. Please reply to this SMS to continue with the registration process, or you will receive an sms with a pincode. Follow the instructions provided in the SMS in order to confirm your subscription. The charge will be deducted by your mobile network operator either from your prepaid balance or charged to your monthly bill, depending on your contract with your network operator.

Is there a notice period or a minimum membership term?


You can cancel a service at any time. Cancellation takes effect immediately. Please note that the service can be shown again on your monthly invoice from your mobile network operator, as the network operators' bookings are retro-actively.

Can I order individual content or do I have to order a service?


We currently do not sell individual content. You can order an available service.

How can I cancel a service?


You can cancel the service anytime: Send a sms STOP to 31789 (please carefully check from which shortcode you have received our service messages). You can also call our customer care number 0861106472 or send an email to support@freshiuz.com

I have been unsubscribed but still receive messages from 31789?


It is possible to receive messages from 31789 from another service provider. To cancel all messages you have to send STOP to 31789 in order to cancel all your subscriptions.

I did not know that I have to pay for the service?


On our website the price and terms of the service are mentioned. When you subscribe to the service you receive first a SMS message with the price information as well. When you confirm this SMS message then you are subscribed to the service and then the charges will occur.

How can I register with the service on the web?


Select a product or service that you would like to order. By clicking on the link, you will be taken directly to an order page where you need to enter your mobile number. Click Continue, and you will immediately be provided with a SMS with all order details. Please reply this SMS with YES to continue with the registration process. You are subscribed to the services and are granted access to the service content portal where you can select the content for your mobile phone. The content will be provided to you through the network of your mobile network operator. You will also receive a password by SMS. Use this password together with your mobile number for all your downloads at our content portal.

What do I do if I forget my password?


Go to the service website and click on 'Login for members'. There you find the link 'forgot my password'. Click on this link, enter your mobile number and you will be provided with a new password.

I have never been subscribed, but I still receive messages?


It is possible that you do not remember that you have subscribed to the service. In order to subscribe to the service you receive a message first that you have to confirm. Only when that is done you are subscribed. Always make sure that nobody else has access to your phone and is able to subscribe your phone number to our service without your permission. Check the messages you receive very well and from which number you receive them. Are the messages not send from number 31789 then contact your mobile operator customer care.

My child is minor and has subscribed for the service?


On our website and promotions it is mentioned that persons under 18 have to ask explicit permission from their parents or guardian. We cannot be held responsible or accountable if a minor child subscribes without parental permission. To unsubscribe you can send an SMS with STOP to 31789 (from your child’s phone). Or you can send a mail to our customer service with a request to unsubscribe: support@freshiuz.com. We act according the guidelines of the local mobile operators.

I received a confirm message on my phone but did not order anything?


Probably someone has (accidentally) submitted your mobile phone number to one of our websites. Please ignore the confirm message (which is free of charge) provided to you in case you did not request our service yourself and when you do not wish to subscribe to our service.

Compatibility

Each object of available content may have their own specific requirements. Please carefully check the functionality and interoperability of each content object that you want to transfer. Our content for iPhones has limited availability.

Handset Mono Poly Logos Wallpapers Animated Funsounds Video Vibra
Supported Airness Handsets
Airness Air99 N Y N Y Y N N Y
Airness HT-1 N Y N Y Y Y Y Y
Supported Alcatel Handsets
Alcatel C551 N Y N Y Y Y Y N
Alcatel C552 N Y N Y Y Y Y N
Alcatel Elle No. 1 N Y N Y Y Y Y N
Alcatel Mandarina N Y N Y Y Y Y Y
Alcatel OH2 N Y N Y Y N N N
Alcatel One Touch 153 N Y N N N N N N
Alcatel One Touch 155 N Y N N N N N N
Alcatel One Touch 156 N Y N Y Y N N N
Alcatel One Touch 30x N N N N N N N N
Alcatel One Touch 311 N N N N N N N N
Alcatel One Touch 320 N Y N N N N N N
Alcatel One Touch 331 N Y N N N N N N
Alcatel One Touch 332 N Y N N N N N N
Alcatel One Touch 355 N Y N N N N N N
Alcatel One Touch 501 N N N N N N N N
Alcatel One Touch 511 N N N N N N N N
Alcatel One Touch 512 N N N N N N N N
Alcatel One Touch 525 N Y N N N N N N
Alcatel One Touch 526 N Y N N N N N N
Alcatel One Touch 531 N N N Y Y N N N
Alcatel One Touch 535 N Y N Y Y Y N N
Alcatel One Touch 556 / 557 / 565 N Y N Y Y Y Y N
Alcatel One Touch 565 N Y N Y Y Y Y N
Alcatel One Touch 566 N N N N N N N N
Alcatel One Touch 701 N N N N N N N N
Alcatel One Touch 715 N N N N N N N N
Alcatel One Touch 735i N Y N Y Y Y N N
Alcatel One Touch 756 N Y N Y Y Y Y N
Alcatel One Touch 757 N Y N N N Y N N
Alcatel One Touch 835 N Y N Y Y Y N Y
Alcatel One Touch C550 N Y N Y Y Y N Y
Alcatel One Touch C551 N Y N N N N N N
Alcatel One Touch C552a N Y N Y Y Y Y N
Alcatel One Touch C555 N Y N N N Y N N
Alcatel One Touch C560 N N N N N N N N
Alcatel One Touch C651 N Y N Y Y Y Y N
Alcatel One Touch C651T N Y N Y Y Y Y N
Alcatel One Touch C652 N Y N N N N N N
Alcatel One Touch C656 N Y N N N Y N N
Alcatel One Touch C701 N Y N Y Y Y Y Y
Alcatel One Touch C707 N Y N Y Y Y Y Y
Alcatel One Touch C750 N Y N Y Y Y Y N
Alcatel One Touch C825 N Y N Y Y Y Y Y
Alcatel One Touch DB N N N N N N N N
Alcatel One Touch E100 N N N N N N N N
Alcatel One Touch E105 N N N N N N N N
Alcatel One Touch E157 N Y N N N N N N
Alcatel One Touch E160 N Y N N N N N N
Alcatel One Touch E256 N Y N N N N N N
Alcatel One Touch E257 N Y N N N Y N N
Alcatel One Touch E259 N Y N N N N N N
Alcatel One Touch E260 N Y N N N N N N
Alcatel One Touch E265 N Y N N N N N N
Alcatel One Touch E797 N N N N N N N N
Alcatel One Touch E801 N Y N N N Y N N
Alcatel One Touch S850 N Y N N N N N N
Alcatel One Touch S853 N Y N Y Y Y Y N
Alcatel OT-C630 N Y N Y Y Y N N
Supported AlphaCell Handsets
AlphaCell M5 N Y N Y Y Y Y N
Supported Amoisonic Handsets
Amoisonic 8512 N N N Y Y N N N
Amoisonic A101 N Y N Y Y Y N Y
Amoisonic A211 N N N N N N N N
Amoisonic A310 N Y N Y Y N N N
Amoisonic A320 N Y N Y Y Y N N
Amoisonic A500 N Y N Y Y Y Y N
Amoisonic A630 N N N N N N N N
Amoisonic A660 N Y N Y Y Y N N
Amoisonic A865 N Y N Y Y Y N N
Amoisonic A90 N N N N N N N N
Amoisonic CA6 N Y N Y Y N N Y
Amoisonic CA8 N Y N Y Y N N N
Amoisonic CS6 N Y N Y Y N N N
Amoisonic D80 N Y N Y Y N N N
Amoisonic D85 N Y N Y Y N N N
Amoisonic D89 N Y N Y Y Y N N
Amoisonic DF9 N Y N Y Y N N N
Amoisonic DV6 N Y N Y Y Y N N
Amoisonic F6 N Y N Y Y N N N
Amoisonic F60 N Y N Y Y N N N
Amoisonic F620 N Y N Y Y Y N N
Amoisonic F8 N Y N Y Y N N N
Amoisonic F90 N Y N Y Y Y N N
Amoisonic H9 N Y N Y Y Y N N
Amoisonic M350 N Y N Y Y Y N N
Amoisonic M6 N Y N Y Y Y N N
Amoisonic M630 N Y N Y Y Y N N
Amoisonic M636 N Y N Y Y Y N N
Amoisonic M650 N Y N Y Y Y N N
Amoisonic M8 N Y N Y Y Y N N
Supported Apple Handsets
Apple iphone N N N N N N N N
Supported ASUS Handsets
ASUS N Y N Y Y Y Y N
Asus J101 N Y N Y Y N N N
Asus J102 N Y N Y Y N N N
ASUS J208 N Y N Y Y Y Y Y
Asus P505 N N N N N N N N
Asus P526 N N N N N N N N
Asus P735 N Y N Y Y Y Y N
Asus V55 N Y N Y Y Y N N
Asus V66 N Y N Y Y N N Y
Asus V70 N Y N Y Y Y Y Y
ASUS Xda Graphite N Y N Y Y Y Y N
Supported Audiovox Handsets
Audiovox 8940 N Y N Y Y Y N N
Audiovox CDM 135 N N N N N N N N
Audiovox CDM 8100 N N N N N N N N
Audiovox CDM 8150 N N N N N N N N
Audiovox CDM 8300 N N N N N N N N
Audiovox CDM 8400 N N N Y N N N N
Audiovox CDM 8500 N N N N N N N N
Audiovox CDM 8600 N N N Y N N N N
Audiovox CDM 8615 N Y N Y N N N N
Audiovox CDM 8900 N Y N Y Y Y N N
Audiovox CDM 8900TM N Y N Y Y N N N
Audiovox CDM 8910 N Y N Y Y Y N N
Audiovox CDM 8912 N Y N Y Y N N N
Audiovox CDM 9000 N N N N N N N N
Audiovox CDM 9100 N N N N N N N N
Audiovox CDM 9500 N N N Y N N N N
Audiovox CDM 9900 N Y N Y Y Y N N
Audiovox CDM-8450 Sprint N Y N Y Y N N N
AUDIOVOX CDM-8915 N Y N Y N Y N N
Audiovox CDM-9950 Sprint N Y N Y N N N N
Audiovox CDM180 N Y N Y Y Y N N
Audiovox CDM8945 N Y N Y Y Y N N
Audiovox CDM9200 N Y N Y Y Y N N
Audiovox PLS8912 N N N N N N N N
Audiovox PM-8920 N Y N Y Y N N N
Audiovox SMT5600 N Y N Y Y Y N N
Bellwave N101 N Y N Y Y Y N N
Supported Benefon Handsets
Benefon Ecs! N N N N N N N N
Benefon Q N N N N N N N N
Benefon Twig N Y N Y Y Y N N
Supported Benq Handsets
Benq A500 N Y N Y Y N N Y
Benq A520 N Y N N N N N N
Benq Athena N Y N Y Y N N N
BenQ CF61 N Y N Y Y Y Y N
BenQ CL71 N Y N Y Y Y Y N
Benq E61 N Y N Y Y Y Y N
BenQ E81 N Y N Y Y Y Y Y
BenQ EF-71 N Y N Y Y Y Y N
Benq EF51 N Y N Y Y Y N N
Benq EF61 N Y N Y Y Y Y N
Benq EF81 N Y N Y Y Y Y Y
Benq EF91 N Y N Y Y Y Y Y
Benq M100 N Y N N N N N N
Benq M220 N Y N Y Y N N Y
Benq M300 N Y N Y Y N N N
Benq M315 N Y N Y Y N N Y
Benq M350 N Y N N N N N N
Benq M580 N Y N Y Y Y N Y
Benq Morpheus N Y N Y Y Y Y N
Benq P31 N N N Y Y N N N
Benq P50 N Y N N N Y N N
Benq Qube N N N N N N N N
BenQ S500 N Y N Y Y Y N Y
Benq S660C N Y N Y Y N N N
Benq S680C N Y N Y Y N N N
Benq S700 N Y N Y Y Y Y N
Benq S80 N Y N Y Y Y Y N
Benq S81 N Y N Y Y Y Y Y
Benq S88 N Y N N N Y N N
Benq Z2 N Y N Y Y Y N Y
Supported Bird Handsets
Bird A120 N Y N Y Y N N N
Bird D220 N Y N N N Y N N
Bird D660 N N N N N N N N
Bird D700 N Y N Y Y Y N N
Bird DV10 N Y N Y Y N N N
Bird G118 N Y N Y Y N N N
Bird M19 N Y N Y Y Y Y N
Bird Q168 N Y N Y Y N N N
Bird S1160 N Y N Y Y N N N
Bird S1160 plus N Y N N N N N N
Bird S1180 N Y N N N N N N
Bird S1180C N Y N Y Y N N N
Bird S1186 N Y N N N N N N
Bird S1190 N Y N Y Y N N N
Bird S1198 N Y N N N N N N
Bird S1199 N Y N Y Y N N N
Bird S296 N Y N N N N N N
Bird S310 N Y N N N N N N
Bird S570 N Y N N N N N N
Bird S580 N Y N Y Y N N N
Bird S588 N Y N N N N N N
Bird S668 N Y N N N N N N
Bird S689 N Y N Y Y N N N
Bird S698 N Y N N N N N N
Bird S699 N Y N N N N N N
Bird S789 N Y N Y Y Y N N
Bird S890 N Y N Y Y N N N
Bird SC01 N Y N Y Y N N Y
Bird SC02 N Y N N N N N N
Bird SC14 N Y N Y Y Y N Y
Bird SC17C N Y N Y Y Y N N
Bird SF10 N Y N Y Y Y N Y
Bird V007 N N N N N N N N
Bird V08 N Y N N N N N N
Bird V09 N Y N N N N N N
Bird V10 N Y N N N N N N
Bird V109 N Y N Y N N N N
Bird V18 N Y N N N N N N
Bird V5200 N Y N N N N N N
Bird V5510 N Y N N N N N N
Bird V78 N Y N Y Y N N N
Bird V89 N Y N Y Y Y N N
Bird V99 N Y N Y Y N N N
Supported BlackBerry Handsets
BlackBerry 5810 N N N Y Y N N N
BlackBerry 5820 N N N Y Y N N N
Blackberry 6210 N N N Y Y N N N
BlackBerry 6220 N N N Y Y N N N
BlackBerry 6230 N N N Y Y N N N
BlackBerry 6280 N N N Y Y N N N
Blackberry 6510 N N N Y Y N N N
BlackBerry 6710 N N N Y Y N N N
Blackberry 6720 N N N Y Y N N N
Blackberry 6750 N N N Y Y N N N
Blackberry 7100 N Y N Y Y N N N
BlackBerry 7100i N Y N Y Y N N N
BlackBerry 7130 N Y N Y Y Y N N
BlackBerry 7210 N N N Y Y N N N
BlackBerry 7230 N N N Y Y N N N
BlackBerry 7250 N Y N Y Y N N N
BlackBerry 7280 N N N Y Y N N N
BlackBerry 7290 N Y N Y Y N N N
Blackberry 7510 N N N Y Y N N N
Blackberry 7520 N Y N Y Y N N N
BlackBerry 7730 N N N Y Y N N N
Blackberry 7750 N N N Y Y N N N
BlackBerry 8100 N Y N Y Y Y Y N
Blackberry 8110 N Y N Y Y Y Y N
Blackberry 8120 N Y N Y Y Y Y N
BlackBerry 8300 N Y N Y Y Y Y N
BlackBerry 8310 N Y N Y Y Y Y N
BlackBerry 8320 N Y N Y Y Y Y N
BlackBerry 8700 N Y N Y Y Y N N
BlackBerry 8703e N Y N Y Y N N N
BlackBerry 8707 N Y N Y Y Y N N
BlackBerry 8800 N Y N Y Y Y Y N
Blackberry 8820 N Y N Y Y Y Y N
BlackBerry 8830 N Y N Y Y Y Y N
Supported Boost Handsets
Boost D615 N Y N Y Y N N Y
Capitel C8188 N Y N N N N N N
Capitel G99 N Y N Y Y N N N
Supported Casio Handsets
Casio A3012CA N N N N N N N N
Casio A5302CA N N N N N N N N
Casio A5401CA N N N N N N N N
Casio A5401CAII N N N N N N N N
Casio C303CA cdma N N N N N N N N
Supported CECT Handsets
CECT A1000 N Y N Y Y N N Y
Supported CKT Handsets
CKT Elephant6 N Y N Y Y N N Y
Supported Codacom Handsets
Codacom C100 N Y N Y Y N N N
Codacom C102 N Y N Y Y N N N
Codacom C200 N Y N Y Y N N N
Codacom C202 N Y N Y Y N N N
Codacom C203 N Y N Y Y N N N
Codacom C300 N Y N Y Y Y N N
Codacom C303 N Y N Y Y N N N
Codacom C320 N Y N Y Y N N N
Codacom C400 N Y N Y Y N N N
Codacom C700 N Y N Y Y Y N N
Supported Comwise Handsets
Comwise D120 N Y N Y Y N N Y
Supported Daxian Handsets
Daxian C618 N Y N N N N N N
Daxian D6300 N N N N N N N N
Supported Denso Handsets
Denso C202DE cdma N N N N N N N N
Denso DS13 cdma N N N N N N N N
Denso Touchpoint TP120cdma N N N N N N N N
Denso Touchpoint TP2100 cdma N N N N N N N N
Supported DiStar Handsets
DiStar D991C N Y N N N Y N N
Supported DMOBO Handsets
DMOBO M900 N Y N Y Y N N Y
Supported Dopod Handsets
Dopod 575 N N N N N N N N
Dopod 577W N Y N Y Y Y Y N
Dopod 595 N Y N Y Y Y Y N
Dopod 818 Pro N Y N Y Y Y Y N
Dopod 838 pro N Y N Y Y Y Y N
Dopod C720W N Y N Y Y Y Y N
Dopod C730 N Y N Y Y Y Y N
Dopod C800 N Y N Y Y Y Y N
Dopod D810 N Y N Y Y Y Y N
Dopod M700 N Y N Y Y Y Y N
Dopod P800W N Y N Y Y Y Y N
Dopod S301 N Y N Y Y Y Y N
Supported Dragon Handsets
Dragon 1916 N N N N N N N N
Supported ELITE Handsets
ELITE eML2 N Y N Y Y Y Y Y
Supported Emblaze Handsets
Emblaze MM60 N Y N Y Y Y Y Y
Emblaze Touch7 N Y N Y Y Y Y Y
Supported Enteos Handsets
Enteos i-GO 610 N N N N N N N N
Supported Ericsson Handsets
Ericsson A1228c N N N N N N N N
Ericsson A2628s N N N N N N N N
Ericsson ER209i N N N N N N N N
Ericsson R278d N N N N N N N N
Ericsson R280 N N N N N N N N
Ericsson R300d N N N N N N N N
Ericsson R320 N N N Y Y N N N
Ericsson R380 N N N Y Y N N N
Ericsson R380e N N N Y Y N N N
Ericsson R520 N N N Y Y N N N
Ericsson R600 N N N Y Y N N N
Ericsson T200 N N N Y Y N N N
Ericsson T20e N N N Y Y N N N
Ericsson T29s N N N N N N N N
Ericsson T39m N N N Y Y N N N
Ericsson T60c N N N N N N N N
Ericsson T60d N N N Y Y N N N
Ericsson T65 N N N Y Y N N N
Ericsson T66 N N N N N N N N
Ericsson T68m N N N Y Y N N N
Supported FLY Handsets
FLY SL300m N Y N Y Y Y Y Y
Fly SL399E N Y N Y Y Y Y Y
Fly SL500i N Y N Y Y Y Y Y
Fly SL600 N Y N Y Y Y Y Y
Fly SLT100 N Y N Y Y Y Y Y
Supported Foxconn Handsets
Fujitsu F2051 N N N N N N N N
Fujitsu F208 N N N N N N N N
Fujitsu F209i N Y N N N N N N
Fujitsu F2102V N N N N N N N N
Fujitsu F210i N Y N N N N N N
Fujitsu F211i N Y N N N N N N
Fujitsu F212i N N N N N N N N
Fujitsu F251i N N N N N N N N
Fujitsu F501i N N N N N N N N
Fujitsu F502i N Y N N N N N N
Fujitsu F502it N Y N N N N N N
Fujitsu F503i N Y N N N N N N
Fujitsu F503is N Y N N N N N N
Fujitsu F504i N N N N N N N N
Fujitsu F504iS N N N N N N N N
Fujitsu F505i N N N N N N N N
Fujitsu F505iGPS N N N N N N N N
Fujitsu F506i N N N N N N N N
Fujitsu F661i N N N Y Y N N N
Fujitsu F671i N Y N N N N N N
Fujitsu F671iS N N N N N N N N
Fujitsu F672i N N N N N N N N
Fujitsu F900i N Y N N N N N N
Fujitsu F900iC N Y N N N N N N
Supported GEO Handsets
GEO G1 N N N N N N N N
Geo GC800 N Y N Y Y Y N N
GEO GEO-GV500 N Y N Y Y N Y Y
Supported Giga Handsets
Giga 708 N N N N N N N N
Giga GSD-550 N Y N Y N N N N
Supported GSL Handsets
GSL Xplore G18 Y Y Y Y Y Y N N
Supported Gtrans Handsets
Gtrans GCP4500 N N N N N N N N
Gtrans GPC-4020 N N N Y Y N N N
Supported Haier Handsets
Haier F1100 N Y N N N N N N
Haier L1000 N Y N N N N N N
Haier N60 N Y N Y Y Y N N
Haier P5 N Y N N N N N N
Haier P6 N Y N N N N N N
Haier P7 N Y N Y Y N N Y
Haier T10C N N N N N N N N
Haier T3000 N Y N Y Y N N Y
Haier V100 N N N Y Y N N N
Haier V1000 N Y N N N N N N
Haier V160 N Y N N N N N N
Haier V190 N N N Y Y N N N
Haier V200 N Y N N N N N N
Haier V2000 N Y N N N N N N
Haier V280 N Y N N N N N N
Haier V6000 N Y N N N N N N
Haier V6100 N Y N N N N N N
Haier V6200 N Y N N N N N N
Haier V7000 N Y N Y Y N N N
Haier Z100 N Y N N N N N N</